Contact Us
Information Desk
You can find the Information Desk located on Level 3, main entrance, Edith Street, Waratah. Our staff will assist you with your admission, patient location and directions to departments. Transport timetables are on display in the foyer. Our cashier is also located next to the Information Desk in the main foyer should you require change for car parking.
Street Address
Corner Edith & Platt Streets, Waratah, NSW 2298
Postal Address: Calvary Mater Newcastle, Locked Bag 7, Hunter Region Mail Centre NSW 2310
Please click here for a Location Map.
Main Contact Numbers
Telephone number: (02) 4921 1211 (in case of emergency ALWAYS dial 000)
Enquiries (02) 4921 1211
Accommodation bookings: (02) 4921 1405
Complaints / Compliments
Calvary Mater Newcastle is committed to meeting the needs and expectations of our patients in providing a service of excellence. We will strive to ensure that your stay with us is comfortable and that your needs are met by all of our staff. If you have any concerns, or would like to make a comment on your care at Calvary Mater Newcastle, we encourage you to speak, in the first instance, with the staff in your ward/unit.
Should you, however, wish to make a formal complaint, or if you would like to discuss your care with hospital management then you are welcome to address your telephone call or correspondence to the General Manager, or to either of the Directors of Clinical Services, Medical or Nursing. Telephone numbers are as follows:
General Manager - (02) 4014 4700
Director of Clinical Services (Medical) - (02) 4014 4707
Director Clincial Services (Nursing) - (02) 4014 4710
Postal Address: Calvary Mater Newcastle, Locked Bag 7, Hunter Region Mail Centre NSW 2310
Calvary Mater Newcastle also appreciates your input of your positive experiences, so please let us know!
You can also contact us by email.
Information for You
Every patient has rights and responsibilities - find out more by downloading the brochure.
Your Health Rights and Responsibilities (PDF ~ 6.4MB)
Alternatively, you may wish to discuss your concerns with your doctor.
Should you, however, wish to make a formal complaint, or if you would like to discuss your care with hospital management then you are welcome to address your telephone call or correspondence to the General Manager, or to either of the Directors of Clinical Services, Medical or Nursing. Telephone numbers are as follows:
General Manager - (02) 4014 4700
Director of Clinical Services (Medical) - (02) 4014 4707
Director Clincial Services (Nursing) - (02) 4014 4710
Postal Address: Calvary Mater Newcastle, Locked Bag 7, Hunter Region Mail Centre NSW 2310
Suggestions
Ideas and feedback may be submitted in writing to the General Manager, Calvary Mater Newcastle, Locked Bag 7, Hunter Region Mail Centre NSW 2310.
A suggestion box is also located across from the Information Desk on level 3 in the main foyer next to the ATM . We welcome and encourage feedback from our patients and visitors.
For complaints, please complete the following form: